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Audio Precision offers Service and Accredited calibration at our factory in Beaverton, Oregon USA and the European Service Center for all equipment we manufacture.
To schedule service, please submit a Service Request. You can submit your request online or via fax with this form. If you cannot access these forms online, you may call us and we will send you the required forms. For information on shipping, please visit Shipping & Returns
Remember: Do NOT send your unit for service without obtaining a RMA (Return Merchandise Authorization).
AP Service vs. Calibration
- AP SERVICE
- AP Service includes “As Received” Performance Report and Certificate of Traceability (Passing).
- If work is required for unit to meet spec, then “As Shipped” Performance Report is also included.
- ACCREDITED CALIBRATION
- AP Calibration includes “As Received” Performance Report, “As Received” Calibration Report and Certificate of Calibration (Passing).
- If work is required for unit to meet spec, then “As Shipped” Calibration Report and “As Shipped” Performance Report are also included. Any adjustment or repairs are included in price.
AP Service is the process of restoring optimum instrument performance by resetting internal electrical components and stored software constants to correct for the inevitable effects of aging and drift and performing any necessary repairs required to meet the unit’s specifications. Service is not the same as Calibration; however, AP does issue a Certificate of Traceability certifying that the unit performs within specification as measured by properly calibrated instruments.
Performance Reports include all the data from the performance tests, and are included as part of a Service.
Calibration.
Calibration is the process of comparing instrument performance to a known standard whose performance is traceable to a national metrology agency.
Calibration provides documented and traceable verification that instruments meet or exceed their published specifications. Accredited calibration adds a further degree of rigor to the calibration process. An Accredited Calibration Lab must operate under a documented Quality System and must demonstrate to an independent accrediting agency that its equipment and facilities are suitable and that the laboratory staff is technically competent. With its 17025 accreditation, AP meets the highest standard of calibration performance.
In contrast with most calibration houses, Audio Precision performs minor repairs and adjustments as necessary to get the unit performing within specification at no additional charge.
Calibration Reports include all the data from the calibration tests, and are included as part of a Calibration. Performance reports, which include a superset of performance data, are also included as part of Calibration.
Turnaround time and expedited service
Service and Calibration typically take two weeks from arrival of the instrument at the factory.
Expedited service (1 week turnaround) is available for an additional charge.
Warranty vs. Nonwarranty Service
Any instrument covered under a valid Audio Precision new product warranty where the damage is not caused by owner misuse or abuse is repaired free of charge. If the repair is made within a year of purchase, the unit will also receive an Accredited Calibration. If the unit is more than one year old, calibration is not included automatically, though it can be ordered at an extra charge.
It's important to note that scheduled annual adjustments are specifically excluded from the Audio Precision warranty.
Instruments that are no longer covered under a valid Audio Precision warranty can be repaired at the factory provided they have not been designated “obsolete”. For the support status of any AP model, visit Model Search. Typically, charges will not exceed the posted repair fees. The minimum service fee for all units is $250. In the event a module is non-repairable, Audio Precision will contact the customer before proceeding further. Please contact your local Sales Partner for current prices. Audio Precision warrants repair parts and labor for 90 days.
AP Warranty terms and conditions
Conditional Support Policy
Audio Precision products that have been discontinued for a period of at least five years are placed in a product life-cycle category called "Conditional Support". Conditional Support means that Audio Precision can no longer guarantee its ability to service or repair a product due to the unavailability of certain key components or assemblies, or depleted repair stock inventories.
Audio Precision will continue to provide hardware service for these older products on a case-by-case basis subject to the following procedure:
1. The customer must first contact our service department for an initial consultation, then download and run an approved Performance Check that will assist us in evaluating the condition of the instrument.
2. If AP can determine the most probable failure(s) from the results of the Performance Check AND determine that all necessary repair parts or assemblies are still available, the customer will be instructed to fill out a Service Request form and send the product to AP's US factory or to a specified service center. At that time, a non-refundable evaluation fee of $250 will be due, and AP will provide a non-binding estimate of total service charges. If AP cannot make a tentative diagnosis from the Performance Check results, or if it is totally non-functional, the unit can still be submitted for review subject to the non-refundable $250 evaluation fee.
3.Successfully repaired units will have the $250 evaluation fee credited toward the total service charges. These units will be returned according to the shipping instructions provided on the Service Request form. If AP discovers that a unit cannot be economically repaired, all service work will cease and the customer will be notified.
All repairs performed on Conditional Support products will be on a "best-effort" basis subject to the availability of key parts and assemblies. In certain situations we may propose the use of refurbished assemblies from a previously salvaged unit.
Please visit the AP Model Search page to review the service status of all AP audio analyzers
