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Audio Precision offers Service and Accredited Calibration at our factory in Beaverton, Oregon USA for the following equipment:

  • 2700 Series
  • System Two / Cascade
  • APx582/585/586
  • APx520/521/525/526
  • APx515
  • ATS-2
  • ATS-1
  • Portable One

To schedule service, please submit a Service Request or submit your request via fax with this form. If you cannot access these forms online, you may call us and we will send you the required forms. For information on shipping, please visit Shipping & Returns

Remember: Do NOT send your unit for service without obtaining a RMA (Return Merchandise Authorization).








AP Service, Repair, and Calibration


Audio Precision offers two levels of service for its hardware products depending upon whether calibration is required. Service “A” does NOT include calibration, nor should it be used to assert or imply calibration status. Service “B” includes calibration. All calibrations performed at our USA factory are accredited to ISO/IEC-17025:2005 and ANSI-NCSL Z540-1-1994 by the American Association for Laboratory Accreditation (A2LA).

  • SERVICE A: Adjustment and Repair
  • Service A includes the following actions:
    • Incoming visual inspection and performance assessment
    • Repair (if needed) including installation of any mandatory ECOs and firmware upgrades. Major cosmetic repairs and/or repairs due to owner misuse or abuse are not covered under the standard service price
    • Adjustment to restore optimum performance
    • Final performance verification
    • Application of new factory seals to the covers
    • Application of new adjustment label containing:
    • The instrument serial number
    • Date of Adjustment
    • Recommended date of next service
    • Existing non-AP labels are NOT removed from the unit
  • Units receiving Service A are returned with the following documents:
    • Service Incident Report containing incoming inspection results and technician’s comments on the work performed
    • A Certificate of Traceability, containing:
    • Unit identification - Model, Serial Number
    • Date the unit was serviced
    • List of equipment used for final performance verification
    • Recommended dates of nect service
    • Signature of the test technician
    • NIST Traceability Statement

  • SERVICE B: Calibration, Adjustment, Repair
  • Service B includes the following actions:
    • Incoming visual inspection and “As Received” calibration (if possible)
    • Repair (if needed) including installation of any mandatory ECOs and firmware upgrades. Major cosmetic repairs and/or repairs due to owner misuse or abuse are not covered under the standard service price
    • Adjustment to restore optimum performance
    • “As Shipped” calibration
    • Application of new calibration seals to the covers
    • Application of a new Calibration label (replaces the Adjustment label in Service A) containing:
    • Audio Precision and A2LA Logos
    • Date of Calibration
    • Calibration certificate number
    • Instrument serial number
    • Technician's name
    • Existing non-AP labels are NOT removed from the unit
  • Units receiving Service B are returned with the following documents:
    • “As Received” and “As Shipped” Calibration Reports and Certificates. In some cases it may not be possible to provide an “As Received” calibration report if there has been a critical failure within the hardware. Each report and certificate contains:
    • Accredited calibration certificate number
    • Unit identification - Model, Serial Number
    • AC Mains voltage during calibration
    • Date of calibration
    • Lab temperature and humidity during calibration
    • List of test equipment used for calibration, including the test equipment manufacturer, model, and date of calibration
    • Statement of condition of the unit
    • Measurement readings including specified limits, measurement uncertainty, TUR (test uncertainty ratio), and Pass/Fail assessment
    • Traceability statement
    • Signatures of the calibration technician and technical director
    • Service Incident Report containing incoming inspection results and technician’s comments on the work performed
    • Certificate of Traceability pertaining to the test equipment used during repair and adjustment (calibration reports have their own traceability statement) containing:
    • Unit identification (model, serial number)
    • Date the unit was serviced
    • List of equipment used for final performance verification
    • Recommended dates of next service
    • Signature of test technician
    • NIST Traceability statement

    • Additional information about AP Calibration


Turnaround time and expedited service

Both Service A and Service B typically take two weeks from arrival of the instrument at the factory.
Expedited service (1 week turnaround) is available for an additional charge.

 

Warranty vs. Nonwarranty Service

Any instrument covered under a valid Audio Precision new product warranty where the damage is not caused by owner misuse or abuse is repaired free of charge. If the repair is made within a year of purchase, the unit will also receive an Accredited Calibration (Service B). If the unit is more than one year old, calibration is not included automatically, though it can be ordered at an extra charge.


It’s important to note that scheduled annual adjustments are specifically excluded from the Audio Precision warranty.


Instruments that are no longer covered under a valid Audio Precision warranty can be repaired at the factory provided they have not been designated “obsolete”. For the support status of any discontinued AP model, visit Discontinued Models. Typically, charges will not exceed the posted repair fees. The minimum service fee for all units is $250. In the event a module is non-repairable, Audio Precision will contact the customer before proceeding further. Please contact your local Sales Partner for current prices. Audio Precision warrants repair parts and labor for 90 days.


AP Warranty terms and conditions

 

Conditional Support Policy

Audio Precision products that have been discontinued for a period of at least five years are placed in a product life-cycle category called "Conditional Support". Conditional Support means that Audio Precision can no longer guarantee its ability to service or repair a product due to the unavailability of certain key components or assemblies, or depleted repair stock inventories.


Audio Precision will continue to provide hardware service for these older products on a case-by-case basis subject to the following procedure:


    1. The customer must first contact our service department for an initial consultation, then download and run an approved Self Test (called Performance Check for some instruments) that will assist us in evaluating the condition of the instrument.

    2. If AP can determine the most probable failure(s) from the results of the Self Test (Performance Check) AND determine that all necessary repair parts or assemblies are still available, the customer will be instructed to fill out a Service Request form and send the product to AP’s US factory or to a specified service center. At that time, a non-refundable evaluation fee of $250 will be due, and AP will provide a non-binding estimate of total service charges. If AP cannot make a tentative diagnosis from the Self Test (Performance Check) results, or if it is totally non-functional, the unit can still be submitted for review subject to the non-refundable $250 evaluation fee.

    3.Successfully repaired units will have the $250 evaluation fee credited toward the total service charges. These units will be returned according to the shipping instructions provided on the Service Request form. If AP discovers that a unit cannot be economically repaired, all service work will cease and the customer will be notified.

All repairs performed on Conditional Support products will be on a "best-effort" basis subject to the availability of key parts and assemblies. In certain situations we may propose the use of refurbished assemblies from a previously salvaged unit.

 

Please visit the AP Discontinued Models page to review the service status of all AP audio analyzers.

 

 

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