AP - The Recognized Standard In Audio Test

Schedule Service / Request RMAHOME/SERVICE & SUPPORT / REQUEST RMA

AP offers world class service and calibration for its instruments. The Factory provides service and calibration to customers within the United States. International customers should contact their local AP partner for service and calibration. For descriptions of the available services, please visit Service Offerings.

Service Request

You will receive a response to your RMA request within 1 business day. The Audio Precision factory is open Monday through Friday, with exceptions for U.S. holidays.

Please do NOT send your instrument until your service has been scheduled and you have been issued an RMA.

Before requesting service, please download and run the Self Test or Performance Check for your instrument. This will help you to verify if the problem is indeed hardware related, and will aid us in identifying the issue if you do need to request service.

APx Series Self Test

2700 Series and System Two Family Performance Check

ATS-2 Performance Check

US, UK, and Ireland Customers

If you are within the US, the UK or Ireland, please use the below methods to provide the information we require to estimate service cost and issue you an RMA (Return Merchandise Authorization) number. This is required to help us schedule service efficiently.

Option 1: Online
Using the online form requires an AP User Account. If you do not already have an account, you will be prompted to create one. (Registration is free and takes under a minute to complete).

Take me to the online Service Request Form

 

Option 2: Fax or email
If you do not wish to use the online form, you can download an Adobe Acrobat form and print out then fax to 503-643-3252 or email to service@ap.com.

Download Service Request Form (US customers)

Download Service Request Form (UK & Ireland customers)

 

International Customers

Please contact your local AP Sales Partner to arrange service.

Find my local partner

Questions?

Telephone

Service (503) 627-0832 x 5
Tech Support (503) 627-0832 x 3

Toll Free in USA

(800) 231-7350

Fax

(503) 643-3252

Postal

5750 SW Arctic Drive
Beaverton, OR 97005


payne

 


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