Hardware Service & Repair
Audio Precision currently offers adjustment, repair and calibration services at our factory in Beaverton, Oregon USA and the European Service Center for all equipment we manufacture. Additionally, many of our international distributors also offer adjustment and repair service for equipment sold in their regions.
For warranty or non-warranty repair and any other service, you must fill out a Service Request form. Go to the Forms tab and select either the on-line form or the downloadable PDF, which you can print and fax or email. You can also telephone or email us and we can send you a Service Request form. Warranty repairs are available only in the country where the instrument was purchased, or from the Audio Precision factory. Non-warranty repairs are available from any factory-authorized international distributor or from the Audio Precision factory. Please review our special guidelines for returning products from outside the U.S. before shipping items to the Audio Precision factory.
Go to Shipping & Returns for information about obtaining an RMA number, packing your instrument and shipping it to the Audio Precision factory. Go to Forms for a Service Request Form.
Factory Adjustment | Factory Test | Factory Repair (non-warranty) | Warranty Repair
Adjustment is the process of restoring optimum instrument performance by resetting internal electrical components and stored software constants to correct for the inevitable effects of aging and drift. Adjustment does not imply Calibration.
Each instrument that arrives at Audio Precision for a Factory Adjustment is first given an "As Received" performance test. The instrument is then adjusted and tested to meet Audio Precision’s rigorous internal requirements. After adjustment, the instrument is given an "As Returned" performance test, and must pass all items with no failures. The adjusted instrument is returned to the customer with a printed "As Received" performance test report, an "As Returned" performance test report and a Certificate of Traceability. For Factory Adjustment service, an instrument is typically return shipped within two weeks of its arrival at the factory.
Accredited Calibration is the process of comparing instrument performance to nationally administered standards or fundamental units of nature. Calibration results in a document containing a "Certificate of Calibration" (if the unit passes) and a performance report containing test data and other relevant information. Calibration does not necessarily require Adjustment.
Factory Test is a service offered for instruments that have no field-serviceable adjustments: the AUX-0025, the PSIA-2722 and any switcher.
Each instrument that arrives at Audio Precision for a Factory Test is first given an "As Received" performance test against Audio Precision specifications. The tested instrument is returned to the customer with a printed "As Received" performance test report and a Certificate of Traceability. For Factory Test service, an instrument is typically return shipped within two weeks of its arrival at the factory.
Repair fixes instrument damage or component failure. Repair is always followed by Adjustment, which is included in the price.
Instruments covered under a valid Audio Precision new product warranty are repaired free of charge. Go to the Warranty page to view the Audio Precision new product warranty and extended warranty.
It's important to note that scheduled annual adjustments are specifically excluded from the Audio Precision warranty.
Each instrument that arrives at Audio Precision for a Warranty Repair is first given an "As Received" performance test. The instrument is then repaired as needed, then adjusted and tested to meet Audio Precision factory specifications. A Service Incident Report describes the repairs made. After adjustment, the instrument is given an "As Returned" performance test, and must pass all items with no failures. The adjusted instrument is returned to the customer with a printed "As Received" performance test report, the Service Incident Report, an "As Returned" performance test report and a Certificate of Traceability. For Warranty Repair service, an instrument is typically return shipped within two weeks of its arrival at the factory.
Instruments that are no longer covered under a valid Audio Precision warranty can be repaired at the factory provided they have not been designated “obsolete” for more than 5 years. Typically, charges will not exceed the posted repair fees. The minimum service fee for all units is $250. In the event a module is non-repairable, Audio Precision will contact the customer before proceeding further. Please contact your local Sales Partner for current prices. Audio Precision warrants repair parts and labor for 90 days.
Please contact Audio Precision to arrange for an inspection and quotation for units that have been obsolete for more than 5 years.
Each instrument that arrives at Audio Precision for Factory Repair is first given an "As Received" performance test if functional. The instrument is repaired as needed, then adjusted and tested to meet Audio Precision factory specifications. A Service Incident Report describes the repairs made. After adjustment, the instrument is given an "As Returned" performance test, and must pass this performance test with no failures. The adjusted instrument is returned to the customer with a printed "As Received" performance test report, the Service Incident Report, an "As Returned" performance test report and a Certificate of Traceability. For Factory Repair service, an instrument is typically return shipped within two weeks of its arrival at the factory.
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