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Service & Support

Shipping & returns

If you need to return your instrument for adjustment or repair, please consider the following.

For warranty or non-warranty repair and any other service, you must fill out a Service Request form. Go to the Forms tab and select either the on-line form or the downloadable PDF, which you can print and fax or email. You can also telephone or email us and we can send you a Service Request form. Warranty repairs are available only in the country where the instrument was purchased, or from the Audio Precision factory. Non-warranty repairs are available from any factory-authorized international distributor or from the Audio Precision factory. Please review our special guidelines for returning products from outside the U.S. before shipping items to the Audio Precision factory

Shipping address | International shipping instructions | Packaging instructions

Shipping address

Shipping Address
Audio Precision
Service Department
5750 SW Arctic Drive
Beaverton, OR 97005		 Service department contacts

 

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Returning Instruments from outside the U.S.

 

When returning items to Audio Precision we ask that you follow these guidelines. Each return shipment must consist of:

  1. Invoice
    All goods entering the U.S. need a Commercial Invoice to facilitate U.S. Customs clearance. We have provided a sample invoice here to illustrate the information that should be on this document. You can use your own invoice form or just put all the required information on your letterhead.
    If you choose to create your own invoice, it is important that your invoice be very descriptive. Your invoice should include the following:
    • Test Equipment with model number
    • Serial number (if applicable)
    • Defective board
    • Choose one of the following:
      • Return for Repair
      • Return for Upgrade
      • Return for Calibration
      • Return for Re-Stock
      • Return for Defective Equipment or Board
    • Return of USA made goods
    • Value for Customs

Please make sure the following information is on the invoice unless you are shipping via UPS, Fed-Ex or DHL:

Please notify Audio Precision's broker:

Misty Dicks
DHL Danzas Air & Ocean
15509 NE Airport Way
Portland, OR 97230
Phone: 503-258-5014
Fax: 503-258-5008
misty.dicks@dhl.com
www.us.danzas.com

  1. Airbill

  2. American Goods Return Certificate (if applicable)
    This certificate is required for customs clearance if the value of the shipment is $1,250.00 or higher. Here is an Adobe Acrobat PDF copy of this document that you can fill out and print out.
  3. Repair Request Form (if applicable)
    If your return shipment is for a repair, please complete a Repair Request Form

NOTE: All shipments should arrive FREIGHT PREPAID. It is very important that you fax all documents to Audio Precision as soon as possible.

 

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Packing instruments for shipping


To ship your instrument, we recommend that pack and restrain your instrument carefully. The best course is to use the box and packing materials in which the instrument was shipped when new. If you no longer have the original box and packing materials, we can send you these for $30. Simply click the button within the Request for Service form. The $30 charge will be added to your repair invoice.

  • Packing instructions for 2700 series and System Two instruments
  • Packing instructions for System One instruments
  • Packing instructions for Portable One instruments
  • Packing instructions for ATS-1 instruments
  • Packing instructions for accessory instruments
  • A cautionary display of the results of poor packaging.

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Packing instructions for 2700 series and System Two instruments

Step 1. Place the instrument in the plastic bag.
Step 2. Place the Styrofoam caps on the front and the rear of the instrument, with the U-shaped sections at the top of the instrument.
Step 3. Place the instrument in the shipping carton. Notice that the Styrofoam caps face the sides of the carton with the printed logos.
Step 4. Place the flat box in place as shown, then seal the shipping carton.

 

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Packing instructions for System One instruments

Step 1. Place the instrument in the plastic bag.
Step 2. Remove the two tabbed spacers, if present, from the Styrofoam caps at arrow locations (shown already removed).

Step 3. Place the Styrofoam caps on the front and the rear of the instrument, with the U-shaped sections at the top of the instrument.
Step 4. Place the instrument in the shipping carton. Notice that the Styrofoam caps face the sides of the carton with the printed logos.
Step 5. Place the flat box in place as shown, then seal the shipping carton.

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Packing instructions for Portable One instruments

 

Step 1. Put the instrument inside a plastic bag, then place the instrument inside the inner box.
Step 2. Place the cardboard end caps on each side of the inner box as shown.
Step 3. Place the inner box and end caps in the carton as shown. Notice that the end caps face the printed sides of the carton, not the logo sides.
Step 4. Place the flat cardboard spacer on top of the instrument as shown, then seal the box.

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Packing instructions for ATS-1 instruments

 

Step 1. Place the instrument in the plastic bag.
Step 2. Place the Styrofoam caps on the front and the rear of the instrument, with the U-shaped or open sections at the top of the instrument.
Step 3. Place the instrument in the shipping carton. Notice that the Styrofoam caps face the sides of the carton with the printed logos.
Step 4. Place the cardboard spacer in the box as shown.
Step 5. Place the flat box in place on the top of the instrument, then seal the shipping carton.

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Packing instructions for Audio Precision accessories

 

Step 1. Place the instrument in the plastic bag.
Step 2. Place an end cap on each side of the instrument.
Step 3.

Place the instrument inside the shipping carton as shown. Notice that the end caps face the printed sides of the carton, not the logo sides.

 

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How Not to Pack Your Instrument

 

Inadequate Packing and Handling — The pictures above show inadequate packaging, which did not stand up to the handling received.
Inadequate Packing — Opening the package shown on the left above reveals inadequate padding and a highly damaged instrument. Estimated cost to repair: greater than $2400, parts and labor.
Dropped on its Corner
This picture shows an improperly packed instrument that was dropped on its corner, buckling the rear panel and the top cover as well as causing internal damage. Estimated repair cost: over $1100, parts and labor.
Just a Little Bump — The pictures below show an instrument that was not correctly padded, then was dropped on its corner. While this damage appears minor, there is a risk of internal components jarred loose. Consequential repair of any damaged instrument would not be covered within the flat rate repair cost.
Again, we highly recommend you ship your instruments in approved packaging. Approved packaging can be obtained from Audio Precision using the online order form Service Request Form.

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