Online Service Request Form

Click here for PDF version

Notes

This form (or its paper equivalent) must be filled out and returned to Audio Precision before your instrument is returned for service or repair. AP will contact you to arrange a shipping date.
Customers must establish the method of payment prior to sending their instrument in for repair. If the work falls under warranty, you will not be billed. If you have a current open account with Audio Precision, please provide a purchase order number in the form below. New customers will need to pay by credit card.
* Asterisk indicates required item

General Customer Information

First name*

Last name*

Company*

Telephone number*

Fax

Email address*

Method of Payment

		I have a current open account. Purchase Order number
		I will be paying by credit card. Please call me with the amount and I will give you my card information

Billing Address

Street address*

City*

State or Province*

Postal code*

Country*

Ship to Address

Check to use Billing Address:

Street address*

City*

State or Province*

Postal code*

Country*

Unit Information

Model number*

Serial number*

Service Description

Type of Service Required*

Warranty Repair (includes factory test or adjustment)

Non-Warranty Repair** (includes factory test or adjustment)

Adjustment to Factory Specifications** (not for Switchers, PSIA or AUX-0025)

Factory Test ** (for Switchers, PSIA or AUX-0025 only)

Calibration (ISO/IEC 17025 accredited calibration; available for System Two, APx Series, and ATS-2 only)

**If Non-Warranty Repair, Factory Adjustment or Test, please see payment information at the top of the form. Please contact Service for current pricing.

Please provide a detailed description of the problem in the text box below. Note: 1200 maximum character limit.

Shipping Box

If you have to return your instrument for repair, it must be sent in a proper box with proper packaging material. An inadequate package will not protect the instrument from shipping damage and repair costs for physical damage can be high. If you do not have the original shipping material you may request an empty box with all the appropriate shipping material and instructions. Please read consequences of improper packaging and view instructions for packaging your system.

	I do not have adequate packaging material to get the unit from my facility to the Factory. Please send an empty box and packaging for me to use (send to the above shipping address). I understand a $30 charge will be added to my repair costs.
	I have adequate shipping material and have read the information about proper shipping packaging.

Mailing and Shipping Address

Audio Precision
Service Department
5750 SW Arctic Drive
Beaverton, OR 97005

Contact Information

Telephone: 503.627.0832
US Toll Free: 800.231.7350
Fax: 503.641.8906
email: service@audioprecision.com