AP - The Recognized Standard In Audio Test

Incident code 11146 error (Sys2 Family, ATS-2)

Created 08 Jun 2009

Question:

When I start my AP control software (AP2700 v3.30 or ATS v1.60), I get an error which says “Incident code – 11146” and references a recovery file “xxxxx_ xxxxx _ xxxxx _ xxxxx _ xxxxx.ee”

What does this mean and how do I get it fixed?

Answer:

This error message indicates that the EEPROM memory has been lost.

The System Two Family (including the 2700 Series) and the ATS-2 instruments both contain an internal EEPROM that stores critical system information. If the EEPROM can not be read correctly during start-up, an error message will be displayed with the name of the necessary recovery file.

The recovery file is created and stored each time the software is launched. For the System Two Family, its name has a long string of numbers followed by the extension “ee.” An example would be “00273_00279_00061_00031_00898.ee”. For the ATS-2, the name will be shorter (“00036.ee” for example).

To recover the EEPROM information, perform the following steps:

1. Power on the instrument but do not start the software.
2. Navigate to the folder “C:\Program Files\Audio Precision\AP2700 3.30” (or “\ATS 1.60”) and open the file “EERecover.exe”.
3. In EERecover, browse to the recovery file and click Recover. The recovery file is located at:
   AP2700 3.3: “\Documents and Settings\All Users\Application Data\Audio Precision\AP2700 3.30”.
   AP2700 3.10-3.21 “\Program Files\Audio Precision\AP2700 (version number)”.
   ATS 1.60 “\Documents and Settings\All Users\Application Data\Audio Precision\AP2700 1.60”.
4. The EEPROM data will be restored. If the instrument still is not functioning properly, contact Audio Precision technical support.

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